POLICIES
Late Policy
If you are 15-MIN late with no contact, we reserve the right to change and/or cancel the services as necessary. The determination to proceed with any treatment will be made by the student in consultation with their instructor.
Minor Policy
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No minor under the age of 16 is permitted in the clinic area.
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Minors aged 16-17 must have written parental permission upon check in.
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Minors under the age of 16 must remain in the lobby supervised by a parent and/or guardian.
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Clinic Rules
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No pets are allowed in the school, especially the clinic areas; service animals are welcomed.
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All electronic devices must be silenced in clinic areas.
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Prices are always subject to change. Listed prices are starting prices.
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Linen Policy
If you book an appointment, be sure to bring the following with you:
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Massage Services– 1 twin flat sheet, 1 twin fitted sheet & 1 pillowcase
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Facial Services– 1 twin flat sheet, 1 twin fitted sheet & 6 hand towels
Refund Policy
All sales are final.
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Contact
Please email us at thespa@cortiva.edu with any questions/ concerns/ comments/ ideas.
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Current Gift Card Holders
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Gift certificates purchased on or after July 5, 2019, are active and available to redeem
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Gift certificates are non-refundable and not redeemable for cash
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Gift certificates are transferable
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The Spa at Cortiva will not replace a lost or stolen gift certificate
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Purchase value (dollar amount) never expires​
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If purchased for service, that service expires exactly one calendar year from the issue date - purchase value remains
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For example, on July 15, 2021, Ashley purchased a gift certificate for a 50-Minute Massage - valued at $27.00. However, Ashley does not book an appointment again until July 16, 2022. At that time, a 50-Minute massage is now $30.00, and Ashley's gift certificate is only worth $27.00. Ashley will have to pay the $3.00 difference to cover the cost of the appointment.​
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Gift Card Holders of Previous Ownership
Any gift certificates purchased prior to July 5, 2019 (date of new ownership) will be honored thru July 18, 2020. The period to file a claim with Steiner Education Group ended on November 8, 2019. The Spa at Cortiva will not provide a refund for any gift cards/certificates purchased from Steiner Education Group.