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POLICIES

Late Policy 

If you are 15-MIN late with no contact, we reserve the right to change and/or cancel the services as necessary. The determination to proceed with any treatment will be made by the student in consultation with their instructor.

 

Minor Policy 

  • No minor under the age of 16 is permitted in the clinic area.

  • Minors aged 16-17 must have written parental permission upon check in.

  • Minors under the age of 16 must remain in the lobby supervised by a parent and/or guardian. 

Clinic Rules 

  • No pets are allowed in the school, especially the clinic areas; service animals are welcomed.

  • All electronic devices must be silenced in clinic areas.

  • Prices are always subject to change. Listed prices are starting prices.

Linen Policy

If you book an appointment, be sure to bring the following with you:

  • Massage Services– 1 twin flat sheet, 1 twin fitted sheet & 1 pillowcase

  • Facial Services– 1 twin flat sheet, 1 twin fitted sheet & 6 hand towels

 

Refund Policy 

All sales are final. 

Contact

Please email us at thespa@cortiva.edu with any questions/ concerns/ comments/ ideas.

Current Gift Card Holders

  • Gift certificates purchased on or after July 5, 2019, are active and available to redeem

  • Gift certificates are non-refundable and not redeemable for cash

  • Gift certificates are transferable

  • The Spa at Cortiva will not replace a lost or stolen gift certificate

  • Purchase value (dollar amount) never expires

  • If purchased for service, that service expires exactly one calendar year from the issue date - purchase value remains

    • For example, on July 15, 2021, Ashley purchased a gift certificate for a 50-Minute Massage - valued at $27.00. However, Ashley does not book an appointment again until July 16, 2022. At that time, a 50-Minute massage is now $30.00, and Ashley's gift certificate is only worth $27.00. Ashley will have to pay the $3.00 difference to cover the cost of the appointment.​

Gift Card Holders of Previous Ownership

Any gift certificates purchased prior to July 5, 2019 (date of new ownership) will be honored thru July 18, 2020. The period to file a claim with Steiner Education Group ended on November 8, 2019. The Spa at Cortiva will not provide a refund for any gift cards/certificates purchased from Steiner Education Group.

INFO: About The Spa
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