POLICIES

Late Policy 

If you are 15-MIN late with no contact, we reserve the right to change and/or cancel the services as necessary. The determination to proceed with any treatment will be made by the student in consultation with their instructor.

Minor Policy 

• No minor under the age of 16 is permitted in the clinic area.

• Minors aged 16-17 must have written parental permission upon check in.

• Minors under the age of 16 must remain in the lobby supervised by a parent and/or guardian. 

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Clinic Rules 

• No pets are allowed in the school, especially the clinic areas; service animals are welcomed.

• All electronic devices must be silenced in clinic areas.

• Prices are always subject to change. Listed prices are starting prices.

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Linen Policy

If you book an appointment, be sure to bring the following with you:

Massage Services– 1 twin flat sheet, 1 twin fitted sheet & 1 pillowcase

Facial Services– 1 twin flat sheet, 1 twin fitted sheet & 6 hand towels

Refund Policy 

All sales are final. 

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Contact

Please email us at thespa@cortiva.edu with any questions/ concerns/ comments/ ideas.

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Gift Card Holders of Old Campuses

Any gift certificates purchased prior to July 5, 2019 (date of new ownership) will be honored thru July 18, 2020. The period to file a claim with Steiner Education Group ended on November 8, 2019. The Spa at Cortiva will not provide a refund for any gift cards/certificates purchased from Steiner Education Group.